How to make an order
We do require all the orders to be paid T/T in advance. Personal/Business checks are accepted only in North America. For some circumstances, we do accept PayPal. We are not responsible for bank transaction fee (International wire transfer: $25-$45) or PayPal commission fees (4.1%) nor international trade fees including but not limited to: Duty, Tax, Brokerage.
Shipping and Delivery
The general lead time for customized order is 15 business days. We make sure you receive your order as soon as possible. You can choose any shipping way you like, but we do recommend UPS or FedEx Global Express. To prevent fraud, we require a signature for all the shipments at our discretion. You will receive a tracking number via email when your order is dispatched.
Approximate delivery time: 15-45 days (sea), 3-7 days (FedEx / UPS / DHL)
Minimum Order & Free Sample
Each product has different MOQ requirement. Free sample and a sample order is negotiable.
Return and Exchange
Only defective product may be returned within 30 days after delivery for either refund or exchange. All the returned goods should be returned in their original packaging with a note explaining the reason for return. Please contact us before returning. NO RETURNS AFTER 30 DAYS.
We pride ourselves with the 10/7 customer support and always guarantee you’ll love working with us. Email us at firstname.lastname@example.org for after-sales service. You may also call our US helpline for English assistant.